FAQs and Answers

FAQs and Answers

Will I be able to master my signature?
We include instructions and practice documents for every signature we design. These include the recommended stroke order and points to be careful of. You should be able to master your new signature in two to three days if you follow the practice documents correctly.
Do you provide the same design for people with the same name?
All of our signature designs are 100% handwritten and original, created by a professional designer based on each customer’s individual preferences. Additionally, we perform similarity checks for close spellings/designs before delivering the final product. Rest assured that your signature, regardless of name, is a one-and-only design made exclusively for you and only you.
How many days does the designing process take?
We will generally send you a draft design within five to seven business days (excludes Sundays and holidays). However, please note that this may take longer during the high season to ensure that we can maintain our top quality.
I urgently need a signature.
If you are in urgent need of a signature, please consider our Quick Delivery option. We can send you a design within seventy-two hours.
Can I order a signature by phone?
Due to the nature of our designing service, we do not accept orders through the phone. Please use the designated order form. We apologize for the inconvenience.
I want to cancel my order.
If you wish to cancel your order, please contact us through the Contact Form. Due to the nature of our service, we generally do not accept cancellations once the designing process has begun. We kindly ask you to contact us within twenty-four hours of ordering if you wish to cancel.
Can I change the name after I’ve ordered?
We start preparing your signature immediately after we receive your order. Once the designing process has begun, we might not be able to accommodate your request. If you contact us during the day you hear from us that designing has started, we may still be able to change the name. Please let us know through the Contact Form as soon as possible if you wish to change the name of your signature design,
Please tell me how to pay.
We accept payments by credit card and PayPal. Please select the Payment Method that is best for you.
I haven’t received a confirmation email.

After your order is received, we will send you an automatic confirmation email with the title below. If you have not received the email, it may have been rejected by your email settings or be in your spam folder. There is also a possibility that your entered email address was incorrect.

■Email Title: [Order Number] Thank you for your signature design order - Syomei.com

I haven’t received my design by the delivery date.
We apologize for the inconvenience. Please contact us through the contact form, and we will investigate your order status. Meeting delivery dates for first drafts, revised drafts, and other documents is one of our highest priorities. If we are running behind schedule due to unavoidable circumstances, customers will be notified beforehand.
Will you revise the draft design if I don’t like it?
Yes, if you are not satisfied with our draft design, we will revise it as needed, free of charge. We strive to reflect our customers’ requests as much as possible. *Revisions are limited to five times.
Will you revise the final design after delivery?
As a general rule of thumb, we do not accept revisions after delivering the final design. If you wish to request a revision, we kindly ask you to do so before the final delivery.
I’ve lost the design data. Can you resend it?
Yes. However, due to privacy reasons, we may ask for your order information. Once we have confirmed your details, we will resend your data immediately.
Can you issue a receipt?
Yes. If you wish to have a receipt issued, kindly let us know when ordering or contact us through the Contact Form.
Do you ship internationally?
Yes. If you wish to have your order shipped internationally, kindly let us know through email. Please note that we ship by EMS only, and EMS shipping costs are covered by the customer.